BUSINESS HOURS

  * Please note that Therapists will adjust time slots on request.                           

APPOINTMENTS & CANCELLATIONS
Please check in with reception at least 5 minutes prior to your scheduled appointment.

Please be on time for your treatment, we want to spoil you every minute of your treatment. In case of late arrival, your treatment time will be reduced and full rates will apply.

Please re-schedule or cancel Spa packages 24 hours prior to your appointment and single appointments 6 hours before the time. Cancellations AFTER the required time or failure to attend may result in your credit card being charged with 50% of the treatment cost or your gift voucher being cancelled.                

PAYMENTS
We accept cash, VISA and Master Credit cards.

A non-refundable 50% deposit is required on all treatments of 90 min or longer and Spa packages.

A non-refundable 50% deposit is required on Spa packages to secure your booking.

Valid Gift Vouchers must be presented or the full treatment price will be charged.

TREATMENT POLICY
The order of treatments specified may change at discretion of the therapists.

CELLULAR PHONES
Cellular phones may only be used in our reception area and must be switched off when entering the Spa premises.

GENERAL INFORMATION
Please bring comfortable shoes if you booked a pedicure treatment.

Remember a hat, sunscreen and swim wear in the summer.

Please inform your therapist if you know or suspect that you may be pregnant, have any medical conditions or skin allergies.

Consumption of alcohol before any treatment is strictly forbidden.

We are not liable for damage or injuries or loss of personal possessions.

GIFT VOUCHERS
Our beautiful Vivacité Medical Spa gift vouchers will make a perfect, memorable gift for anyone on any occasion.  Available at reception.